After-Sales Service Terms
After-Sales Service Terms
1. Gratitude and Communication Note
No matter what situation you encounter during the shopping and after-sales process, we sincerely thank you for choosing our service. We have always firmly believed that sincere communication is the bridge to solving all problems, and it is also the driving force for us to continuously optimize our services and improve the experience. Therefore, when you encounter any doubts, confusions or needs, please feel free to contact us without any hesitation—send an email to service@jjrcmodel.com at any time. Our customer service team will respond immediately, patiently answer your questions, handle your problems, and go all out to provide you with a satisfactory solution, living up to your trust and support.
2. Order Cancellation Policy
If you need to cancel an order, you may submit a cancellation request viaservice@jjrcmodel.com within 24 hours after payment. We will give priority to intercepting the order processing procedure; after the order is successfully intercepted, we will process a full refund for you via the original payment method. No cancellation is supported after the order is handed over to thelogistics provider; you may contact us to negotiate follow-up solutions based on the actual situation after signing for the package.
3. After-Sales and Quality Issue Handling
All packages will undergo comprehensive inspection before shipment. We kindly request you to inspect the package and its contents on the spot upon signature to avoid subsequent disputes. We are always committed to providing you with a good shopping experience, and you may contact us at any time if you have any questions. Electronics are entitled to a 3-day testing period after receipt; if a quality issue is found within the testing period, you may contact us via service@jjrcmodel.com and provide relevant proof. After both parties confirm that it is indeed a product quality issue, we will send you replacement parts for faulty components and bear the shipping cost of the parts. If product damage occurs beyond the 3-day testing period, the shipping cost of replacement parts and the cost of replacement parts shall be borne by the buyer. No returns or refunds for non-electronic items without quality defects.
4. Incorrect Item and Damaged Goods Handling
○ If the wrong item is delivered: We will directly arrange for the re-delivery of the correct item for you, and you do not need to return the wrong item.
○ If thegoods are damaged: Please take photos of the damaged items and the outer packaging of the package in a timely manner, and contact us via service@jjrcmodel.com at the first opportunity. We will verify the situation with the logistics company and handle it properly. We welcome and attach great importance to any of your opinions and suggestions.